Cityscape Limo
Terms & Conditions
Please review the following terms regarding reservations, cancellations, payments, waiting time, passenger conduct, vehicle use, and other conditions that apply to Cityscape Limo transportation services.
Last updated: August 25, 2026
1. General Terms
These Terms & Conditions apply to transportation services provided by Cityscape Limo. By requesting, confirming, or using a Cityscape Limo reservation, passengers agree to comply with the applicable terms and policies described on this page.
Passengers are responsible for providing accurate trip information, including pickup and drop-off locations, scheduled times, passenger count, luggage requirements, and other information necessary to properly arrange the requested transportation.
2. Right to Refuse Service
Cityscape Limo reserves the right to refuse or discontinue transportation when a passenger's behavior is unsafe, abusive, threatening, excessively intoxicated, illegal, or otherwise creates a risk to the chauffeur, other passengers, the vehicle, or the safe operation of the transportation service.
3. Smoking & Vaping Policy
Smoking, vaping, and the use of tobacco products are strictly prohibited inside all Cityscape Limo vehicles. Passengers wishing to smoke or vape must do so outside the vehicle when and where it is safe and legally permitted.
4. Vehicle Damage, Cleaning & Misuse
Passengers are responsible for damage, excessive cleaning, or misuse of a vehicle caused by members of their party during the transportation service. Reasonable repair, professional cleaning, replacement, or restoration costs may be charged accordingly.
5. Video Surveillance
For safety, insurance, and training purposes, Cityscape Limo uses video recording without audio in its vehicles.
Passengers may request that the chauffeur cover the camera if they prefer not to be recorded. Recordings are handled in accordance with our Privacy Policy and are intended for internal, safety, legal, insurance, and related business purposes.
6. Payment & Reservation Confirmation
Payment may be required to confirm and secure a reservation. A reservation is considered confirmed only after payment has been received or the reservation has otherwise been expressly confirmed by Cityscape Limo.
Cityscape Limo reserves the right to release an unconfirmed reservation if required payment or confirmation is not received within the requested timeframe.
7. Cancellation & Refund Policy
Cancellation eligibility is determined by the amount of notice provided before the scheduled pickup time.
More Than 24 Hours Before Pickup
Cancellations made more than 24 hours before the scheduled pickup time are eligible for a refund.
Within 24 Hours of Pickup
Cancellations made within 24 hours of the scheduled pickup time are non-refundable.
No-Shows
No-shows are non-refundable.
8. Rescheduling Policy
- Rescheduling requests made more than 24 hours before the scheduled pickup time will be accommodated at no additional charge, subject to availability.
- Rescheduling requests made within 24 hours of the scheduled pickup time may be subject to a rescheduling fee to cover operational costs.
- If the revised trip results in additional mileage, travel time, tolls, parking, additional stops, or a larger vehicle requirement, the fare may be adjusted accordingly.
9. Airport Waiting Time
Cityscape Limo monitors arriving flights when appropriate flight information has been provided for the reservation. Complimentary airport waiting time is provided as follows:
Domestic Flights
30 Minutes
Complimentary waiting time
International Flights
40 Minutes
Complimentary waiting time
Waiting time beyond the applicable complimentary period may be subject to additional charges.
10. Changes to Pickup, Drop-Off or Itinerary
Changes to the pickup address, drop-off location, destination, vehicle type, additional stops, or other material trip details after booking may result in additional charges based on the revised itinerary and transportation requirements.
11. Additional Charges
Depending on the circumstances of the reservation or trip, additional charges may apply for:
- Additional waiting time
- Additional stops
- Route changes requested during the trip
- Significant pickup or destination changes
- Vehicle upgrades
- Additional mileage or travel time
- Applicable tolls or parking resulting from trip changes
- Excessive cleaning or passenger-caused damage
12. Passenger Responsibility
Passengers are responsible for being ready at the scheduled pickup time and for providing accurate reservation information. Customers should notify Cityscape Limo as soon as possible if their itinerary, flight information, passenger count, luggage requirements, or other important trip details change.
13. Changes to These Terms
Cityscape Limo may update these Terms & Conditions as business practices, services, operational requirements, or applicable requirements change. The current version will be published on this page with an updated revision date.
Need Assistance?
Questions About Your Reservation?
If you have questions about a reservation, cancellation, rescheduling request, itinerary change, or these Terms & Conditions, please contact Cityscape Limo.